A group of 10,000 survivors of the Eaton and Palisades wildfires has filed a petition seeking formal legal standing in the California Department of Insurance’s enforcement proceeding against State Farm General Insurance Company.
If granted, the unprecedented request would allow the nonprofit to conduct discovery, present survivor testimony and evidence, cross-examine witnesses, participate in settlement discussions and advocate directly for remedies affecting thousands of wildfire policyholders.
The organization, Every Fire Survivor’s Network (EFSN), is seeking the right to directly advocate for remedies that will help them rebuild and return home, after 18 months of what they said are documented patterns of claims-handling misconduct by State Farm.
“State Farm has insured over 20% of Eaton and Palisades fire survivors,” said Joy Chen, executive director of Every Fire Survivor’s Network, adding, “It is the biggest player in the market, and according to our data and according to Commissioner Ricardo Lara in his Zoom webinar with us, State Farm garners the most complaints of any insurer. When the largest player in the market systemically does not fulfill its contracts, that has a depressing effect on the entire market. So in that sense, State Farm’s misconduct in this recovery is holding back the entire Los Angeles recovery, and it puts every Californian at risk.”
The Department of Insurance’s enforcement proceeding follows a market conduct examination of State Farm’s handling of first-party claims arising from the January 2025 fires. According to the petition, the Department reviewed a random sample of 220 State Farm claims and found 398 alleged violations across 26 violation categories, including delays, failure to provide required notices, adjuster reassignment issues, underpayment, misrepresentations regarding policy terms, and claim file documentation failures.
If the petition to intervene is granted, the survivors’ group said it could establish a precedent for how wildfire survivors participate in regulatory proceedings and how insurers handle catastrophe claims across California for years to come.